This Privacy Policy forms part of and is to be read in conjunction with the Terms and Conditions for the Website of SMART GAS SERVICES L.L.C.

Capitalised words and terms used in this Privacy Policy shall (unless the context requires otherwise) have the same meaning as such words and terms have in the Terms and Conditions.

SMART GAS SERVICES L.L.C reserves the right to amend this Privacy Policy from time to time without prior notice. Customers and/or Users are advised to check this Privacy Policy on a regular basis.

Collection of Personal Information

When a Customer uses the SMART GAS SERVICES L.L.C Online Services, he or she will be asked to provide certain Personal Information including but not limited to their name; contact details; passport number and debit or credit card details which shall be referred to herein together with any and all information provided in relation to promotions and in correspondence with SMART GAS SERVICES L.L.C as the 'Personal Information'.

SMART GAS SERVICES L.L.C may gather two main types of information about Customers from the Website;

a) Personal Information; and

b) aggregate tracking information and other information that does not personally identify Customers to third parties.

Note that failure to provide necessary Personal Information when requested may result in some or all of the SMART GAS SERVICES L.L.C Online Services not being available to you.

Use of Personal Information

SMART GAS SERVICES L.L.C will use the Personal Information it collects:

(a) to verify the identity of its Customers;

(b) to facilitate the SMART GAS SERVICES L.L.C Website Registration Process;

(c) to assist Customers who forget their Password;

(d) to assist in providing the SMART GAS SERVICES L.L.C Online Services including responding to customer queries;

(e) to fulfill its obligations under its service agreements with Customers including the processing of payment of gas bills; the sending of monthly/quarterly gas bills and notices or to contact Customers;

(f) for crime prevention and detection

(g) to provide further information to Customers about other websites and services or which SMART GAS SERVICES L.L.C considers may be of interest to Customer;

(h) for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys;

(i) for ensuring that Customers are shown the information that is most relevant to them and third interests; and

(j) for any other use that Customers may authorise.

Opting In and Opting Out

If SMART GAS SERVICES L.L.C's intended collection, use or disclosure of a Customer's Personal Information is outside the collection, use or disclosure set out in this Privacy Policy, SMART GAS SERVICES L.L.C will give Customer the option to:

(a) opt out and neither receive certain or all aspects of the SMART GAS SERVICES L.L.C Onlinse Services; or

(b) opt in to agree to be contacted by SMART GAS SERVICES L.L.C in relation to certain matters such as notification of new features to the Website; testing and disclosure of Information.

Disclosure of Information

Notwithstanding the foregoing, SMART GAS SERVICES L.L.C may disclose:

(a) any information that it gathers about a Customer to third parties for the purposes of providing such Customers with any additional services that they may request;

(b) aggregate tracking information and other information that does not personally identify you to third parties;

(c) your Personal Information to third parties, when SMART GAS SERVICES L.L.C believes in good faith that it is required to do so by law; or

(d) your Personal Information to third parties provided SMART GAS SERVICES L.L.C has your authorisation to do so (which may be obtained at the time of collecting the information from you as described above).

Security

Unfortunately, the transmission of information via the internet is not completely secure. Although SMART GAS SERVICES L.L.C will use its best efforts to take appropriate steps to protect Customers' Personal Information from unauthorised access and misuse and notwithstanding that it has implemented technology and security features to safeguard the privacy of the Customers' Personal Information, SMART GAS SERVICES L.L.C cannot guarantee the security of the data including the Personal Information transmitted to the Website. Any transmission of Personal Information is therefore at your own risk.

It is further worth noting and you hereby acknowledge that techniques employed and steps taken by SMART GAS SERVICES L.L.C do not guarantee that use of the SMART GAS SERVICES L.L.C Website is not vulnerable to any other security risks and that SMART GAS SERVICES L.L.C does not make any warranty, guarantee, or representation in relation to such risks including but not limited to viruses, worms, and other vulnerabilities.

SMART GAS SERVICES L.L.C uses Enterpayment online payment gateway to provide secure authorisation of credit card transactions over the internet. Enterpayment is a leading provider of services that enable internet users to more safely engage in e-commerce.

Links

SMART GAS SERVICES L.L.C Website may contain links to Linked Sites. SMART GAS SERVICES L.L.C is not responsible for the content, data collection practices and/or privacy policies of any such sites. You should contact the operators of Linked Sites directly to enquire about their privacy policies and practices before providing any Personal Information to such Linked Sites.

Correction/Updating of Personal Information

SMART GAS SERVICES L.L.C offers you the ability to correct or change Personal Information at any time and as often as necessary. If you wish to change your Personal Information or if you decide to no longer use SMART GAS SERVICES L.L.C Online Services, please contact SMART GAS SERVICES L.L.C by sending an email to sales@smartgasuae.com.

Transfer of Personal Information

Your Personal Information will be held at SMART GAS SERVICES L.L.C premises or at the premises of an appointed third party. SMART GAS SERVICES L.L.C may allow third parties to have access to your Personal Information but only for the purposes set out in this Privacy Policy. SMART GAS SERVICES L.L.C will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy by such third parties.

• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers' are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
• Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.